Delivery Policy
Yan Health offers free delivery to major city centers in most parts of the country on orders of R800 or more.
Certain areas are classified as outside of major centres and do not qualify for free delivery.
Please allow 3 – 7 days (working week days) for deliveries to arrive. On rare occasions there may be a problem with the delivery, if so you will be notified either by phone or by email while we rectify the problem.
Trading Hours
Monday – Friday 9:00AM till 6:00PM
Saturday 9:00AM – 5:00PM
Sunday 9:00AM – 3:00PM
Return Policies
The provision of all goods and services is subject to availability. In the case of goods or services being unavailable we will refund you in full within 30 working days. If there is something defective about the products you have purchased, or if you are shipped the wrong item, we will gladly refund you for that item, in full at the time of purchase, within 30 working days. If you are shipped the wrong item please make sure that you don’t open it or damage the packaging in any way, failure to do this will result in a rejection of your return. Orders that are cancelled by the customer after it has been paid for will attract a 10% charge for administration costs.
Yan Health reserves the right to cancel an order for which payment has already been received. This may occur if the quality of stock does not meet Yan Health’s standard, in this situation you will be refunded in full within 30 days.
Returns procedure
- Contact: info@yanhealth.co.za
- Provide your name, date the order was placed, phone number and a description of the problem. (Please note if there is nothing defective about the product or the correct item was shipped to you, we will NOT process your return.)
- A customer service consultant will contact you and provide you with a return code number.
- NOTE: We can’t accept merchandise without a return code number.
Shipping Policies
We cannot be held responsible for any loss or damage caused by any 3rd party shipping companies.
Shipping Limits
We can only ship products to a destination within the Republic of South Africa. Postage for shipment of returns is the responsibility of the customer, however we will refund the original shipping and handling costs.
Please contact us if you have any questions:
Tel: 011-616-6338
Email: info@yanhealth.co.za